General Privacy Information
While we take reasonable steps to protect your personal information once it is in our possession, Les Lees cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
Collection, Use and Disclosure of Information
Much of the information Les Lees collects is “aggregated” — meaning that the information from many users is grouped together in a way that does not reveal the personal information of any particular user. We may use this aggregated information to evaluate which services are successful and which ones are not, and in order to evaluate which new services we should make available on Les Lees. We may also use the anonymous click stream data to help our advertisers deliver better-targeted advertisements.
In certain circumstances, Les Lees may collect personal information about you, for example when you create an account, contact us, request support, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, website, domain and hosting login details, payment details and enquiry or complaint details.
We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with Les Lees or on the Les Lees website. We collect personal information from you and in some cases from third parties including our related companies, your representatives and public sources.
We collect and use your personal information to provide, administer, improve and personalise the Les Lees website and our services, to run competitions, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your enquiries.
We may exchange personal information with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, EU countries and other countries.
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself.
The use of these technologies allows them to deliver customised advertising content, measure the effectiveness of their advertising, evaluate users use of the Les Lees website and other websites and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Google Adwords, Adroll, Ontraport, Live chat and Sumo. You can find more details in the privacy policies for those services, including information on how to opt out of certain conduct.
We participate in some third party ‘online behavioural advertising’ (OBA), on a non-personally identifiable basis. This allows online advertising displayed to you to be tailored according to your browsing behaviour on various websites, not just our own. You can find you more details about OBA, the best practice guidelines and how to opt out from OBA with participating companies at the industry website www.youronlinechoices.com.au.
You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify you identity. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.